Ampol Telecom     
                                                                                  PowerNet Global (PNG) agent

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Argentina 6.9¢
Australia 7.9¢
Bangladesh 11.9¢
Belgium 6.9¢
Brazil 8.9¢
China 5.9¢
Czech Republic 7.9¢
Germany 5.9¢
Greece 6.9¢
France 6.9¢
India 8.9¢
Ireland 5.9¢
Italy 6.9¢
Israel 5.9¢
Japan 7.9¢
Malaysia 6.9¢
Netherlands 6.9¢
Peru 8.9¢
Poland 6.9¢
Mexico City 6.9¢
Pakistan 18.9¢
Russia  12.9¢
Singapore 5.9¢
Spain 12.9¢
Taiwan 6.9¢
Thailand 5.9¢
Turkey 10.9¢
UK 5.9¢
Venezuela 7.9¢
Vietnam 12.9¢
other countries










 PNG Frequently Asked Questions

  If you can not find the answer on this page click here


The PNG (Power Net Global)
is for residential and commercial customers who want to have a convenient 1+ direct access, low rates, and high quality service.

Q.

How am I billed?

A.

You will be billed by PowerNet Global each month.  This will begin as a paper bill.  If you prefer, you can receive an eBill and view, print and pay your bills online. (If you desire both a paper bill and an eBill there is an additional $1.00/month fee.)

Q.

What is my commitment?

A.

You have none. There are no contracts, no term agreements, no minimums, and no commitment on your part. PNG provides service to customers on a non-commitment basis, because PNG goal is to produce the quality of service at the best prices in the marketplace. PNG has to earn your business every day.

Q.

What's the cost for long distance calls?

A.

It's 3.9¢ a minute for state-to-state calls for either outbound calls or inbound 800 calls.

Q.

What are my billing increments?

A.

Calls are billed in full one minute rounding.

Q.

Do the rates change during different periods of the day?

A.

No. These rates stay the same, 24-hours a day, 7 days a week.

Q.

How long before my account will be activated?

A.

Normally, it takes approximately 5 - 7 business days to become active after your order is placed.

Q.

What happens when I sign-up for the Service?

A.

You will be switched within 5-7 business days. If you have any questions, you can call the PNG agent at 1-877-550-5918.

Q.

Do I stay with my local telephone company for local calls?

A.

Your local telephone company will continue to provide your local telephone service. Your local long distance (local toll service), in most cases, can also be switched to our service. Please call customer service.

Q.

What does it cost for Directory Assistance?

A.

Directory Assistance is .69 cents per call.

Q.

Are there any sign-up or installation fees?

A.

There are no sign-up fees. However, your local phone company may charge a "fee per phone line" for switching services. In this instance, you may receive a credit for this amount. To qualify for this credit, your lines must remain active on our service for three invoice periods. Refund requests must be submitted within six months of your original order along with a copy of your local telephone bill, which indicates the fee. Please fax this information to 877-276-4674  Attn: Order Entry.

Q.

Is there any risk that I will be "slammed?"

A.

"Slamming" is a telephone industry term for switching a customer from one long-distance company to another, without the customer's consent. We expressly forbid this practice. To make sure slamming never occurs, we use a careful, methodical way of confirming all orders. Either we use Third-Party Verification - where an outside company verifies and records your explicit consent to switch service - or we use a your digital signature on your online application. Adding a PIC Freeze to your telephone line(s) is also a good way to deter slamming after your service has been switched.

Q.

Do I have to do anything special to cancel my existing service with my current long distance provider?

A.

No, unless you have a PIC Freeze on your account, you do not need to do anything. We will take care of everything for you.

Q.

What is the difference between Interstate and Intrastate?

A.

Interstate refers to calls made from state to state. Intrastate refers to calls made within your own state. Intra-Lata calls are calls made within your local long distance calling area.

Q.

How do I get a free toll-free number?

A.

You can either request your toll-free number when you sign up, or call the PNG agent at 1-877-550-5918 (Monday-Friday 8AM till 9PM EST, Saturday 10AM till 4PM EST) at a later time. And if you have an existing toll-free number, as long as you don't have an outstanding balance from your previous carrier or a shared 800 number, we can change it to the new service. So you can keep the number you already have.

If you currently have an existing 800 number that you would like to transfer to our service, you may transfer your existing 800 number once you have been activated as a customer. This should generally occur within 14 days after your order has been placed. Please call the Customer Care Service Center to arrange for the transfer.

Q.

How long does it take to get a new toll-free number?

A.

About 14 days after an order is placed for the service.

Q.

Will I save money on my toll-free number?

A.

Absolutely. Our toll-free 800 rates are the same as our one-plus (direct dial) rates. And there are no other charges for each call. In fact, there are no other charges at all. For calls coming in from your own state, you'll pay economical Intrastate rates based on your specific state.

Q.

I have a toll free number; can I keep the same number and switch my service?

A.

Yes, in most instances, you should be able to keep your existing toll free number. There is a form that needs to be filled out. You will need to fax or mail a copy of your most recent bill from your current 800 service provider and the transfer form to our customer service center. This switch usually occurs within 14 business days.

Q.

I have a PIC Freeze on my line? Can I still use the Long Distance Service?

A.

Yes. When you place your order and your verification process has been completed, you will need to call your local telephone company and ask that the freeze be removed. Our Customer Care Associates can give you the proper code to use when you call your local telephone company. Please call with any questions.

Q.

I'm concerned about my privacy. What is your privacy policy?

A.

Many people are concerned about privacy. Our policy is straightforward: We value and respect your privacy. Your information will not be sold or given to any other company.

Q.

Whom can I call if I have more questions?

A.

After receiving your welcome letter, you can call our Customer Care Service Center 24-hours a day, 7 days a week 1-800-860-9495, press 4 (if asked for an agent/reseller code give AMP)

Q.

How can I check who is my long distance company for international calls?

A.

An international call is any toll call to a destination outside 48 contiguous United States of America. The current International Long Distance Provider can be determined by dialing 1-700-555-4141.

Q.

How can I check who is my long distance company for inter-state calls?

A.

When a call is placed to another state, it is considered an Interstate long distance call. Interstate long distance calls also requires the user to dial "1" plus an area code before dialing the 7-digit telephone number. The current Interstate Long Distance Provider can be determined by dialing 1-700-555-4141.

Q.

How can I check who is my long distance company for intra-state calls?

A.

If a state has multiple regional calling areas, a call may be placed from one regional calling area to another within the same state; This type of call is an intrastate call. This type of call also requires the user to dial "1" plus an area code before dialing the 7-digit telephone number. A long distance phone company is the only type of company able to provide this type of service. The current Intrastate Long Distance Provider can be determined by dialing 1-700-555-4141.

Q.

How can I check who is my long distance company for regional calls?

A.

A regional toll call requires that the user to dial "1" plus an area code before dialing the 7-digit telephone number. Any call made to a destination outside the local calling area but within the LATA is considered a regional toll call. A local telephone service provider typically provides and bills for regional toll calls. It is possible however, in states where the Regional Toll market has been opened up to competition, another carrier may be chosen to provide this service; This is known in the industry as "intraLATA presubscription."  The chosen Regional Toll Provider can be determined by dialing 1-(area code)-700-4141.

Q.

What are taxes and other fees?

A.

PNG, as required, collects federal and local taxes. See a sample bill.
Federal Excise Tax - This tax is imposed on amounts paid by the users of communications services. It is 3% of all usage.
Federal Telecommunications Relay Service Fund - supports people with hearing and/or speech disabilities who use text telephones to talk with people who use standard telephones. This is collected at 0.08% of interstate and international usage.
FCC Common Carrier Fee - An FCC regulatory fee to recover the annual costs of its enforcement, policy and rulemaking, user information, and international activities. This is collected at 0.15% of interstate and international usage.
Network Access Charge - The Network Access Charge combines Universal Service Fee (USF) and Carrier Fees (CF).  The USF is calculated at 9.5% of interstate and international usage and PIC fees.  The CF are calculated at 1.4% of interstate and international usage and PIC fees.
State and local taxes - they vary greatly by state and municipality.